01When you get a full refund
- We deliver after the deadline you confirmed, and the delay was not caused by waiting for you.
- After revisions, the work still does not meet the instructions you sent before paying.
- You cancel before an expert has started work.
- We cannot take on your order after payment for any reason.
02When you get a partial refund
If you cancel after work has started, we refund the share of the work not yet done. We tell you the amount and how we worked it out before we process it.
If part of the brief is not met and you accept the rest, we refund the unmet part.
03What is not covered
- Changes to the instructions after you accepted the final price.
- Grades or academic outcomes.
- Delays caused by missing files or late replies to our questions. We pause the clock and tell you when this happens.
- A deadline or time zone entered incorrectly at checkout.
04How to request a refund
Email us from the address on your order within 14 days of delivery. Include your order number (for example #DMP-48213) and a short description of the problem. A person reviews every request and replies within 24 hours.
05How long it takes
Approved refunds are sent through Stripe to your original payment method within 2 business days. Your bank may take a further 5–10 business days to show it.
06Before you dispute a charge
Please email us first. We can almost always resolve a problem faster than a card dispute, and a dispute can freeze your refund while the bank investigates.